Address is ‘not in footprint’ but 99.6% of my zip code is.

@XfinityChelseaB   I used the Chat several times - the first agent said I my address was serviceable and all I had to do was request service, and all would be fine.  That was a lie.  The second agent created a ticket for me, but then a phone call today revealed that that ticket was not valid.  This runaround is getting infuriating.  I need an actual person from Comcast to come out and install service at this address - the others on our private road have said they would also want Comcast services, all we need is someone to come and install the connections and bring us into this century.  thanks!

@user_265bbf I apologize for your experience thus far. We would be able to check on the notes and status of your ticket or create a new one if that first one was marked not  valid and why. If the home is not serviceable then we will be able to know the reason why. Sometimes the home is too far from the node and would not offer the best quality and it is determined that though it is in the footprint it is not serviceable or other times there may be a cost involved. Either way as part of the Digital Care Team we will stay with you until this is resolved. If you can please send us a private message with your full name, service address and ticket number if you have one.