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Blackbirdwake
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1st Topic

Visitor

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2 Messages

Saturday, June 4th, 2022 1:28 AM

Closed

address invalid

Trying to look up the address of a house I will be buying. When I enter in the address it is returned as invalid. I tried calling in and they also couldn't find the address and just said, "well I guess that means we don't provide service there." I'd really like a more certain answer.

Question

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Updated 

3 years ago

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CCLysa

New Problem Solver

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617 Messages

3 years ago

Hi @Blackbirdwake

I appreciate you sharing your experience with us. We definitely want to provide a certain answer for you on the new home you're buying! You've reached the right team and I'm happy to help. Please send me a direct message so that I can gather some details about the new place :) 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the “chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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EG

Expert

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108.4K Messages

3 years ago

Moved to customer service......

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user_aff854

Visitor

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2 Messages

3 years ago

I am having a similar issue, I want to purchase service at a second address could someone please help me open up a ticket. 

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XfinityThomasB

Official Employee

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1.6K Messages

Hello! I would love to help you explore the options for this location. Excited to help! Appreciate your time and patience reaching out. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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