Visitor
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1 Message
Address Change
Need help. My xfinity agent cut off my services after I hung up and would t agree to the upsell. I called just to move my address and agent started aggressively trying upsell me by promoting deals that were cheaper in the short run but more expensive after a the promotion period ended. Just wanted to change my address but somehow the agent shut off my services without my consent. Very unhappy, this is why comcast has such a bad reputation for the record
EG
Expert
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119.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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896 Messages
2 hours ago
Greetings, user_55bc8b! Thanks for bringing this important issue to our attention regarding your recent service transfer request, as well as your customer experience. We always strive to deliver a positive support experience. It is truly disheartening to learn that this has not been your experience. Rest assured, we are committed to investigating this recent encounter for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions. We look forward to working together towards a positive resolution.
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