shanedavis07's profile

Regular Visitor

 • 

4 Messages

Thu, Oct 8, 2020 5:00 AM

Additional location issues

I have been with Comcast since 1993.  We love the service and do not want to switch.  We have a newly built home we are trying to get Comcast service.  There have  been 3 attempts and another this Saturday.  What is happening is when I place the order it says there is service on my land but there is not so the tech closes the ticket saying not serviceable.  When I call back they tell me it is.  So I googled mapped my address and it takes me to a driveway a half mile down the road but the lot is vacant.  I drove there and looked and I can see where Comcast has done work there.  I have been trying for a month to get this information to the techs who bring the nodes to the land but have not been able too.  Is there any way I can get Comast help on this issue?  We need service at our new house.

Responses

ComcastMorgan

Official Employee

 • 

2.5K Messages

7 m ago

Hi there, shanedavis07. Thank you for your continued interest in our service! I would be happy to help you with this serviceability request. Please send me a PM with your first and last name, we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here