JohnC520's profile
JohnC520
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Sat, Sep 19, 2020 12:00 PM

Adding Unlimited Internet Data to Plan, error page

When trying to add the option I get an error page saying the option is unavailable. I see that others have exerpienced this issue and had it resolved by getting into contact directly with a customer service rep. If a customer service representative could please let me know how to get this added it would be much appreciated.

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7 m ago

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25.5K Messages

8 m ago

@JohnC520 wrote:

When trying to add the option I get an error page saying the option is unavailable. I see that others have exerpienced this issue and had it resolved by getting into contact directly with a customer service rep. If a customer service representative could please let me know how to get this added it would be much appreciated.

@JohnC520 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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ComcastMichael

Official Employee

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2.9K Messages

7 m ago

Greetings, @JohnC520! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to add the unlimed data plan to your account. I would like to see what we can do to get that added for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastMichael

Official Employee

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2.9K Messages

7 m ago

I'm glad I was able to assist you in finding a better package and getting you that unlimited data plan, @JohnC520! If you ever need further assistance don't hesitate to reach out to us.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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