JohnC520's profile

Regular Visitor

 • 

1 Message

Saturday, September 19th, 2020 12:00 PM

Closed

Adding Unlimited Internet Data to Plan, error page

When trying to add the option I get an error page saying the option is unavailable. I see that others have exerpienced this issue and had it resolved by getting into contact directly with a customer service rep. If a customer service representative could please let me know how to get this added it would be much appreciated.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

31.9K Messages

5 years ago


@JohnC520 wrote:

When trying to add the option I get an error page saying the option is unavailable. I see that others have exerpienced this issue and had it resolved by getting into contact directly with a customer service rep. If a customer service representative could please let me know how to get this added it would be much appreciated.


@JohnC520 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

Administrator

 • 

4.4K Messages

5 years ago

Greetings, @JohnC520! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to add the unlimed data plan to your account. I would like to see what we can do to get that added for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

Administrator

 • 

4.4K Messages

5 years ago

I'm glad I was able to assist you in finding a better package and getting you that unlimited data plan, @JohnC520! If you ever need further assistance don't hesitate to reach out to us.

forum icon

New to the Community?

Start Here