Adding Unlimited Data

Hi @user_9dae3a and thank you for touching base with us. This was an issue that had previously been marked resolved, but we are aware some customers are having issues adding the Unlimited Data option via self-service. We've reported it to the appropriate teams who will look into it. In the meantime, we appreciate all customers opting to use a self-service option of course, but we're here to help add the service to the account. =] I invite you to send us a direct message so we can better assist.

For the states of CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH the usage based billing planned is being deferred until January 1st, 2022.

To send a direct message:

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

• Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3jPb3ek
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist.