M

Visitor

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1 Message

Wed, Jul 28, 2021 1:05 PM

Closed

Adding Unlimited Data

I've seen several posts on this website regarding people not being able to add unlimited data to their internet plans as the page consistently says it's temporarily unavailable. In each of these post an employee says something to the effect of it's shouldn't be that way, we're escalating it to the appropriate team to get it fixed. This issue still isn't fixed. I've been trying since yesterday to add the unlimited data option to my plan and it still says temporarily unavailable. How is it so hard to get this fixed?

So I guess I'll wait for an employee to message me here so I can get it added which is a ridiculous work around just to add this feature. Let me be clear....I want to add the unlimited data to my internet plan but I am unable to do so on the Xfinity website. How can I get this done?

I'll wait for the response so I can get it added.

Accepted Solution

Official Employee

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576 Messages

10 m ago

Greetings, @MrYouAintReady! Thanks so much for taking a moment out of your busy day to leave a post on our community forum and send us a private message. I'm sorry to hear you're having issues adding unlimited data your account, but you have definitely come to the right place for assistance. I just received your private message a few moments ago, and I will follow up with you there. Some regions have privacy restrictions in place for certain products that we offer, so when making changes to your account that can potentially affect these products, our website will automatically refer you to contact a live agent for assistance. Internet data is not one of the products that generates a privacy concern in any area, but I'm guessing that one of your other services is causing this trigger to appear. I apologize for the inconvenience this has caused. I will make sure we get this taken care of for you right away. Talk to you soon!

Visitor

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2 Messages

@XfinityJamesC

I can not add unlimited data.

XfinityRaul

Official Employee

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618 Messages

Hello, @user_bad0cd. Thanks for reaching out about needing help with adding unlimited data. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

 

I would be more than happy to help update your account with our incredible unlimited data plan. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@XfinityRaul

Sorry, but I'm an old guy and can't find the chat icon.  Not sure what it looks like.

XfinityRaul

Official Employee

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618 Messages

To send a direct message you may need to:

 

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

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93.7K Messages

10 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

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