1 Message
Adding Unlimited Data to Plan
I have attempted to add unlimited data by updating my plan on the website, but it seems impossible to do so as I do not rent a modem from your company. In my attempts to do this, I found on your company's website broken links on the topic, links that infinitely refresh with the text "This check can take a few seconds. Please do not close or refresh your browser." I tried this on multiple devices and multiple browsers. One page I found said I can add unlimited data after checkout. I couldn't get the checkout page to load, either. I have no interest in changing my internet speed, but I want to change my data limit, and this should be possible without needing the help of an agent.
XfinitySheila
Official Employee
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1.1K Messages
16 days ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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XfinityDilary
Official Employee
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2.1K Messages
14 days ago
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