brewmaestro1's profile

New Poster

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1 Message

Sun, Nov 29, 2020 8:00 AM

Adding unlimited data plan temporarily unavailable

We've been skimming just under our allotted 1.2 Tb until we just couldn't anymore. So I decided to upgrade, but when I go to add the unlimited plan I get a message telling me it's temporarily unavailable. I can't keep getting charged for every 50 gigs we go over

Responses

Splne1

Regular Visitor

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8 Messages

7 m ago

Im right there with you! This is beyond frustrating with these error messages! I need to add unlimited also to my current service.
Again

Expert

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25.8K Messages

7 m ago

@brewmaestro1 

@Splne1 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  
ComcastAmir

Official Employee

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6.3K Messages

7 m ago

Hi brewmaestro1 and Splne1, I'd be happy to help you both with adding unlimited data to your accounts. For further assistance with this could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?

Splne1

Regular Visitor

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8 Messages

7 m ago

You know whats unacceptable, that this broken error link message hasn't been fixed in over 6 months!!! thats what’s really unacceptable...
Splne1

Regular Visitor

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8 Messages

7 m ago

Messag sent
Splne1

Regular Visitor

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8 Messages

7 m ago

No response from the comcast employee that said he would help?? Now what?? Sent the information requested with no response.

Regular Visitor

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3 Messages

7 m ago

I aksed for help 9 days ago for this same issue.  Can I get someone to help me also?  When I started trying to add unlimited data I was at 75%, when I concluded it was not possible to do on my own and needed to ask for help in this forum I was at 90%.  Now I am hundreds of GB over with no resolution in site.

 

Jason

Splne1

Regular Visitor

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8 Messages

7 m ago

Thank you, I responded right after the request for my information then nothing was wondering?
Again

Expert

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25.8K Messages

7 m ago


@Splne1 wrote:
No response from the comcast employee that said he would help?? Now what?? Sent the information requested with no response.

Be patient.  The OE helping you may be helping others or may be off the clock.  They do not work 24/7.

Again

Expert

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25.8K Messages

7 m ago


@churchit wrote:

I aksed for help 9 days ago for this same issue.  Can I get someone to help me also?  When I started trying to add unlimited data I was at 75%, when I concluded it was not possible to do on my own and needed to ask for help in this forum I was at 90%.  Now I am hundreds of GB over with no resolution in site.

 

Jason


@churchit I escalated your original post just now.  Return to that thread for any replies from an OE.

Splne1

Regular Visitor

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8 Messages

7 m ago

Got fed up with this ridiculous forum board, just call you xfinity store they will connect you directly to a rep that can help you get it done in less than 15 min have your account number handy.
ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hello @Splne1, we offer our deepest apologies for not being able to get back to you sooner. We are expecting higher than normal volume during these times. I am also sorry for any frustration we may have caused you as well, I wish we could have had the opportunity to assist you with this sooner. I am happy to hear you received help with adding Unlimited Data to your account, and being unable to add it online is a known issue we're working on correcting. Please do let us know if we can be of any assistance. 

 

 

@churchit, thanks for reaching back out and letting us know you have not received help after sending us a private message. I am truly sorry you have not received a reply back from us, but I would love to still assist you with getting Unlimited Data added to your account. I will be sure to look out for your private message to me! Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

 

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