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Adding unlimited data plan temporarily unavailable
We've been skimming just under our allotted 1.2 Tb until we just couldn't anymore. So I decided to upgrade, but when I go to add the unlimited plan I get a message telling me it's temporarily unavailable. I can't keep getting charged for every 50 gigs we go over
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Splne1
Regular Visitor
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8 Messages
7 m ago
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Again
Expert
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25.8K Messages
7 m ago
@brewmaestro1
@Splne1
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ComcastAmir
Official Employee
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6.3K Messages
7 m ago
Hi brewmaestro1 and Splne1, I'd be happy to help you both with adding unlimited data to your accounts. For further assistance with this could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?
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Splne1
Regular Visitor
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8 Messages
7 m ago
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Splne1
Regular Visitor
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8 Messages
7 m ago
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Splne1
Regular Visitor
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8 Messages
7 m ago
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churchit
Regular Visitor
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3 Messages
7 m ago
I aksed for help 9 days ago for this same issue. Can I get someone to help me also? When I started trying to add unlimited data I was at 75%, when I concluded it was not possible to do on my own and needed to ask for help in this forum I was at 90%. Now I am hundreds of GB over with no resolution in site.
Jason
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Splne1
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8 Messages
7 m ago
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Again
Expert
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25.8K Messages
7 m ago
Be patient. The OE helping you may be helping others or may be off the clock. They do not work 24/7.
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Again
Expert
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25.8K Messages
7 m ago
@churchit I escalated your original post just now. Return to that thread for any replies from an OE.
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Splne1
Regular Visitor
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8 Messages
7 m ago
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ComcastAmira
Official Employee
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2.3K Messages
7 m ago
Hello @Splne1, we offer our deepest apologies for not being able to get back to you sooner. We are expecting higher than normal volume during these times. I am also sorry for any frustration we may have caused you as well, I wish we could have had the opportunity to assist you with this sooner. I am happy to hear you received help with adding Unlimited Data to your account, and being unable to add it online is a known issue we're working on correcting. Please do let us know if we can be of any assistance.
@churchit, thanks for reaching back out and letting us know you have not received help after sending us a private message. I am truly sorry you have not received a reply back from us, but I would love to still assist you with getting Unlimited Data added to your account. I will be sure to look out for your private message to me! Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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