U

Visitor

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1 Message

Wednesday, October 26th, 2022 1:31 PM

Closed

Adding Unlimited Data getting an error

Good morning Everyone,

I want to add unlimited data to my plan with my own modem, but every time I try to add it (https://www.xfinity.com/buy/plan/checkout/XFINUDAT) I get the following error:

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.


I dont understand why, since I even got emails asking me if I want to add it to my plan. I tried contacting an agent on the chat but looks like they arent available, never. Any help?
Thanks

Accepted Solution

Official Solution

Valued Contributor

 • 

672 Messages

1 year ago

You're very welcome. I am glad that I was able to help with getting that added on for you today. Have a great rest of your day and week.

Valued Contributor

 • 

672 Messages

1 year ago

@user_818e3d Thank you for reaching out to the Xfinity support team. That is really odd that it will not let you add it but no need to worry. I can assist you with adding it to your account. 

Could you please send our team a private message with your full name and full address?

 

To send a Private message to Xfinity Support from any Forum page:

 

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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