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i_practice_santeria
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Friday, November 8th, 2024 3:51 PM

Adding service for a second address

I need to add a second address to my account. There seems no automated way to do it. I tried Xfinity Assistant and I can't speak to a live agent. A prior forum answer says I need to direct message Xfinity to get set up with a second address. And apparently I need to post in this forum to be able to direct message. Ridiculous hoops I'm having to go through to ADD to my service.

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Updated 

15 days ago

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EG

Expert

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107.1K Messages

15 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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966 Messages

15 days ago

 

i_practice_santeria Thanks for posting on our Community Forums. Since each account is specific to the service address, we would need to create a new account for your 2nd address, which may be why you were having some trouble online. Our team is here to help though. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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