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user_rt2r72
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Saturday, May 16th, 2026 2:34 PM

Adding Secondary Address

Hi, there! I recently obtained Xfinity NOW service for my home, but I noticed that there was no option to add my secondary address to my account information. When my modem was shipped to me, it went to the main address instead of the smaller building on-site I actually live in. I scheduled a service appointment, but I want to make sure the technician knows which building to service when he/she arrives. What would be the best way to add my secondary address information to my account?

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8 hours ago

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EG

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118K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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3K Messages

8 hours ago

 

user_rt2r72 Hi there! Thank you for reaching out. Have you already tried reaching out to our dedicated NOW Team using the Xfinity Assistant? Our access to NOW accounts is limited and often just unavailable, so we do try to get users to the Assistant to receive help as quickly as possible.

 

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user_rt2r72

Visitor

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I did attempt to use the assistant, but it only seems to direct me back to my account settings, which does not appear to have any option to change or update my address.

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8 hours ago

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XfinityBenjaminM

Official Employee

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3K Messages

 

user_rt2r72 Hmm, we can check and see if we can help! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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8 hours ago

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