Visitor

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2 Messages

Wednesday, June 17th, 2026 6:39 PM

Adding lines

My credit is good why I can’t add more lines to my account with out the bring your own phone option 

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Official Employee

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1.8K Messages

50 minutes ago

 

user_cffpdi Thanks for posting on our Community Forums. The soft credit check is part of the requirements for device payment plans for Xfinity Mobile. There are additional factors that can affect the total allowed limit for device payments, such as the account payment history, but you can contact the dedicated Xfinity Mobile Team at 1-888-936-4968 or visit a local Xfinity Store to verify whether the credit screening is up to date and accurate.

 

Visitor

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2 Messages

@XfinityThomasD​ I doubt the payment history I pay my bill early 

Official Employee

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2.6K Messages

We would not be able to speak to a specific account without researching things thoroughly.  Our Xfinity Mobile specialists will be able to do this for you when we hear from you via  1-888-936-4968, and I'm certain that we'll be able to find a solution that will work for you. 

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