Adding Authorized Users

Hello Xfinity Support,

I've reached to you via Xfinity mobile app earlier today to change service address. I tried changing using the Xfinity app and website but the new address is being wrongly shown as a business address, ultimately not allowing me to transfer service. I tried chatting with you (Xfinity support) via the mobile app but the chat agent constantly pressed me to try Xfinity mobile multiple times in spite of me clearly letting them know I only want to talk about service address change. Finally the agent gave up promoting Xfinity mobile when I clearly told them I am not interested, then told me to contact business support, and ended the chat without solving my problem. I was busy and couldn't call them but asked my roommate to do it. He reached out - business support asked him to make me add him as an authorized user. I tried but the "adding user" webpage is constantly throwing me an error that something went wrong and the page "didn't load correctly" and refresh the page or try again later. I tried refreshing and waiting multiple hours - nothing worked. So now, I don't have internet at home since 1/1, I am running out of mobile data and patience as I type this.

I am hoping to get some text-based help here. Please don't ask me to reach out to some Xfinity or Comcast business support numbers. Looking forward to hear from a Xfinity staff member who can help me with this. Thanks.