Visitor
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1 Message
Adding a second modem to the account
Under the previous plans we were always able to add a second modem to the account for a 50.00 monthly fee i see that this is not posible under the Next Gen plan looks like the P5D code was removed , Is this intentional or is this a thing that was overlooked ? Is xfinity going to resolve this issue ?
EG
Expert
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111.6K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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249 Messages
18 hours ago
Appreciate you getting this moved over EG, and hello user_japty9! Thank you for taking the time to post your question in our community!
When it comes to Next-Gen plans specifically, customers subscribed to them cannot have a second line of Xfinity Internet service, which means they cannot rent a second modem. The Next Gen pricing allows only one internet-capable device per household, so if you need multiple devices, it's recommended you make your best effort to consolidate to one device. This could always change in the future, and I'll certainly pass this feedback along, but as of now renting a second modem is not an option under the Next Gen plan.
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EG
Expert
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111.6K Messages
17 hours ago
My pleasure @XfinitySeth !
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