U

Visitor

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2 Messages

Mon, Aug 8, 2022 11:43 AM

Adding a second account

My husband and I are moving in with my parents for a few months.  They have an account with xfinity, but it only gets the basic channels.  My husband and I will be staying in the basement and want to continue with the account we have that includes HBOMAX, Showtime, and more channels than my parents do.  We also will need to transfer our internet to their house, but we want to do all of this without costing my parents anything.  We own our own router, but I’m guessing that we would need to rent/but the cable boxes from you all.  Could someone please call me so we can get this settled?  Thanks for your help 

Heather Weire

EG

Expert

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95.7K Messages

2 m ago

The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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379 Messages

2 m ago

@user_b89b06 Thank you for reaching out and bringing this to our attention. We would be more than happy you look into this for you. In most areas the addresses can only have 1 account active at a time however, we would love to look for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

Visitor

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2 Messages

2 m ago

I can’t find the Peer to peer information so I can’t send a private message to you, but name is 

[Edited: "Personal Information"]

[Edited: "Personal Information"]

[Edited: "Personal Information"]

The new address is[Edited: "Personal Information"]

Could someone please call me to walk me through this?  Thanks!

[Edited: "Personal Information"]

(edited)

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