1 Message
added devices
two netgear devices were added to my home internet and they are not mine . my wifi is acting funny i think i have been hacked how do i disconnect them?
1 Message
two netgear devices were added to my home internet and they are not mine . my wifi is acting funny i think i have been hacked how do i disconnect them?
XfinityPaula
Official Employee
•
1.5K Messages
1 year ago
Hello @user_6ikzyc Thank you for reaching and sharing that unknown devices connected to your network. I know this can be alarming, but don't worry. You can pause the devices easily with the Xfinity app, if you lease a Xfinity gateway. Here's a post that another customer created, and our awesome expert @EG guided to the settings for pausing devices on the network.
To ensure your network is safe as well you can update the network name and password and even have the network name hidden. Please let me know if these options help out.
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