Added Choice TV

Hello, @user_f87b62! You're right to be cautious after receiving an email that doesn't match the changes you've requested. Let's take a look at your account and make sure there is no move order pending. Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Thank you for letting me know you do not see the bell or message icon. Sometimes the setting for it is disabled. You'll need to sign in first and then click on your profile picture. Select Profile Settings and scroll down to Opt Out from Direct Messaging. Uncheck that box and you should be able to see the messaging icon.