Hello user_1slwc4, thank you for reaching out via our Xfinity Community Forums. Xfinity is very cautious with the security of your account and we have simplified account user roles and the features each role can access. This will make it easier for primary users to decide who they want to share account access and capabilities with, including who can pay the bill, add or cancel Xfinity services or access Xfinity apps. This link has information on user roles and permissions, and how to add new users through the My Account app
https://comca.st/3DV4vE6. If you’d like to be added as someone authorized to make changes, schedule appointments, or obtain any account-specific information, this link will walk you through the process https://comca.st/3DV4vE6. Please let me know if you have any questions or concerns while completing this process to add your wife as an authorized user/manager on the account.
XfinityChristy
Official Employee
•
1.9K Messages
12 days ago
Hello user_1slwc4, thank you for reaching out via our Xfinity Community Forums. Xfinity is very cautious with the security of your account and we have simplified account user roles and the features each role can access. This will make it easier for primary users to decide who they want to share account access and capabilities with, including who can pay the bill, add or cancel Xfinity services or access Xfinity apps. This link has information on user roles and permissions, and how to add new users through the My Account app
https://comca.st/3DV4vE6. If you’d like to be added as someone authorized to make changes, schedule appointments, or obtain any account-specific information, this link will walk you through the process https://comca.st/3DV4vE6. Please let me know if you have any questions or concerns while completing this process to add your wife as an authorized user/manager on the account.
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