U

Tuesday, November 12th, 2024 7:26 PM

Add Unlimited Data

I’m trying to add unlimited data. Your link errors out. I do not want to sign up for XFi complete. I am using my own equipment. What is the issue?

Official Employee

 • 

1.7K Messages

10 days ago

 

user_qro112 Thanks for reaching out for help with getting unlimited data using your own device added to your account. I would be happy to get this done for you quickly. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

forum icon

New to the Community?

Start Here