mvpdub's profile

New Poster

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2 Messages

Wed, Dec 2, 2020 6:00 PM

Add Unlimited Data with own modem

Can someone help me add unlimited data to my internet plan using my own modem? The link to do this through the Xfinity site does not work.

Responses

Again

Expert

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25.8K Messages

6 m ago

@mvpdub 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

6 m ago

I called and had someone add it via phone.
ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hello @mvpdub, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and for your interest in adding Unlimited Data to your account. Although I am sorry we were not able to get to you sooner to assist you with this, I am delighted to hear you received help with getting it successfully added. Please be sure to reach out to us for any future issues or concerns, we're here to help. 

 

Thanks and we appreciate you being the best part of Comcast. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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