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CustomerJay
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Regular Visitor

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3 Messages

Tuesday, December 29th, 2020 3:00 AM

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Add unlimited data - please take my money

I'd like to add unlimited data to my plan, using my own device.  I receive an error when trying to add this my account.

Question

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Updated 

4 years ago

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Expert

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31.9K Messages

5 years ago

@CustomerJay 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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XfinityGabriel

Official Employee

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2.4K Messages

5 years ago

Hi, @ CustomerJay! Thanks for reaching out for help with adding the unlimited data plan to your account and for your patience! I am sorry to learn about that error when trying to add this to your account. I definitely understand the inconvenience that this can cause! Our aim is to always provide digital options that help with managing your account. We can also help with this on here! To get started, please click on my handle “ComcastGabe” and send me a private message with your name and address.

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CustomerJay

Regular Visitor

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3 Messages

4 years ago

Is there a phone number for customer service?

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Again

Expert

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31.9K Messages

4 years ago

@CustomerJay wrote:

Is there a phone number for customer service?

1-800-COMCAST

 or the number on your billing statement.

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CustomerJay

Regular Visitor

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3 Messages

4 years ago

Hi Gabe, Thanks for your response.  I've sent two direct messages and haven't heard back.  Have I failed to follow the correct protocol?

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