CustomerJay's profile
CustomerJay
1st Reply
1st Topic

Regular Visitor

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3 Messages

Tue, Dec 29, 2020 3:00 AM

Add unlimited data - please take my money

I'd like to add unlimited data to my plan, using my own device.  I receive an error when trying to add this my account.

Question

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Updated 

5 m ago

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Expert

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25.8K Messages

6 m ago

@CustomerJay 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastGabe

Official Employee

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201 Messages

5 m ago

Hi, @ CustomerJay! Thanks for reaching out for help with adding the unlimited data plan to your account and for your patience! I am sorry to learn about that error when trying to add this to your account. I definitely understand the inconvenience that this can cause! Our aim is to always provide digital options that help with managing your account. We can also help with this on here! To get started, please click on my handle “ComcastGabe” and send me a private message with your name and address.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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CustomerJay

Regular Visitor

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3 Messages

5 m ago

Is there a phone number for customer service?

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Expert

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25.8K Messages

5 m ago

@CustomerJay wrote:

Is there a phone number for customer service?

1-800-COMCAST

 or the number on your billing statement.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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CustomerJay

Regular Visitor

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3 Messages

5 m ago

Hi Gabe, Thanks for your response.  I've sent two direct messages and haven't heard back.  Have I failed to follow the correct protocol?

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