Regular Visitor
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3 Messages
Add unlimited data - please take my money
I'd like to add unlimited data to my plan, using my own device. I receive an error when trying to add this my account.
Regular Visitor
•
3 Messages
I'd like to add unlimited data to my plan, using my own device. I receive an error when trying to add this my account.
Again
Expert
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31.9K Messages
5 years ago
@CustomerJay
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XfinityGabriel
Official Employee
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2.4K Messages
5 years ago
Hi, @ CustomerJay! Thanks for reaching out for help with adding the unlimited data plan to your account and for your patience! I am sorry to learn about that error when trying to add this to your account. I definitely understand the inconvenience that this can cause! Our aim is to always provide digital options that help with managing your account. We can also help with this on here! To get started, please click on my handle “ComcastGabe” and send me a private message with your name and address.
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CustomerJay
Regular Visitor
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3 Messages
4 years ago
Is there a phone number for customer service?
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Again
Expert
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31.9K Messages
4 years ago
1-800-COMCAST
or the number on your billing statement.
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CustomerJay
Regular Visitor
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3 Messages
4 years ago
Hi Gabe, Thanks for your response. I've sent two direct messages and haven't heard back. Have I failed to follow the correct protocol?
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