dkoo's profile

New Poster

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1 Message

Tue, Dec 15, 2020 1:00 PM

Add unlimited data plan

Hello.  I'd like to add the $30/mo. unlimited data plan to my existing service.  The link I find on Xfinity web pages to do so has been resulting in "Temporarily Unavailable" every time I try to use it.

 

Thanks!

Responses

Again

Expert

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25.8K Messages

6 m ago

@dkoo 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

Official Employee

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375 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding adding our unlimited data plans. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. -Michelle

Again

Expert

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25.8K Messages

6 m ago

@dkoo 

To send a private message to @ComcastMichele click on her name in her post and then on Send Message.

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