Visitor
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1 Message
Add TCM to my existing Xfinity Ultimate TV package?
Hi — I have a legacy Xfinity Ultimate TV package and would like to add the More Sports & Entertainment add-on to my existing TV service, primarily to receive Turner Classic Movies (TCM).
I do not want to change, repackage, or migrate my existing Ultimate TV plan. I only want to add More Sports & Entertainment to it.
I understand from recent Xfinity Support information that More Sports & Entertainment is still available as an add-on to legacy Digital Preferred, Preferred+, and Ultimate TV packages.
I use a CableCARD with a TiVo rather than an X1 box, so I can't add the package through the X1 remote. It also doesn't appear as an available add-on when I manage my account online.
Can you please check whether you can add More Sports & Entertainment to my existing legacy Ultimate TV package without making any other changes to my TV service or package
Thanks for your help on this!
XfinityVianney
Official Employee
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2.8K Messages
2 days ago
user_60fe99, I would need to look into your account to discuss the available options. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityDilary
Official Employee
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3.6K Messages
16 hours ago
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