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user_f06rv9
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Visitor

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1 Message

Friday, January 30th, 2026 7:13 PM

add spouse to billing statement

Hi,
I would like to add my wife’s name to be printed on the billing statement, but I can’t find a direct message option to submit this request. Could you please let me know how to proceed?

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Updated 

4 hours ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

2 months ago

@user_f06rv9

 

 

Thanks for reaching out to us,  I'll be happy to assist you with adding your wife's name to be listed on your detailed billing statement.

 

 To get started just send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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rsd165

Visitor

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2 Messages

6 hours ago

I too am facing similar issue. Let me try the option of 'Direct Message'

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XfinityRoberto

Official Employee

 • 

2.2K Messages

Hi there @rsd165. Are wanting to add your spouse name to the bill as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

0

rsd165

Visitor

 • 

2 Messages

Yes, I want to add my spouse name to the bill.

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5 hours ago

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XfinityRoberto

Official Employee

 • 

2.2K Messages

We are happy to assist you in adding your spouse name to your bill @rsd165. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 hours ago

0

XfinityRichard

Official Employee

 • 

3.1K Messages

It was a pleasure, @user_f06rv9 working with you in private and getting your husbands name added. We do appreciate you and your business!-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

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