Thanks for posting on our community forums, user_405982. We can help with cancelling the additional DVR service. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
Hi there, @user_405982! I don't see that you have sent over a direct message yet so we can get that removed for you. At your convenience, please send us your name and address using the steps listed above. We are glad to assist you!
XfinityDilary
Official Employee
•
3.9K Messages
7 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityRay
Official Employee
•
4.4K Messages
5 hours ago
Hi there, @user_405982! I don't see that you have sent over a direct message yet so we can get that removed for you. At your convenience, please send us your name and address using the steps listed above. We are glad to assist you!
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