Thank you for posting on our community forums, user_f6l3vh. We can help with your request to add a secondary person to your statement. To do that, I would need to fully access your account. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Thanks for allowing us to help with your concerns today, user_f6l3vh. I am glad we were able to add the second name to the statement. You will see this reflected in the next statement online or through our Xfinity App. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
XfinityDilary
Official Employee
•
3.3K Messages
8 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityDilary
Official Employee
•
3.3K Messages
7 hours ago
0
0