Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan

I redeemed the offer on https://customer.xfinity.com/membership.

When I go to https://www.xfinity.com/yoursubscriptions the website says I have no subscriptions.
Signing into Peacock, the application says I have no subscription.

Next step?

Thanks.

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XfinityMartyR

Official Employee

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3.9K Messages

35 minutes ago

user_kfqf0j Thank you for reaching out! Have you had access to the Xfinity Membership Peacock Premium benefit before, or is this your first time trying to activate it?

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user_kfqf0j

Visitor

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2 Messages

First time. Got another email last week (October 27) reminding me that the offer was still unclaimed.

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30 minutes ago

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XfinityMartyR

Official Employee

•

3.9K Messages

user_kfqf0j Thank you for the additional information! Let's take a closer look at your account. Please send us a direct message, so we can obtain your account information.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

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22 minutes ago

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Customer Service

user_kfqf0j

Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan

XfinityMartyR

user_kfqf0j

XfinityMartyR

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