Visitor
•
2 Messages
Add box to my account
Hi, I have a Xi6-T box that I’d like to add to my account. How do I change the account info, or is that done by ComCast customer service?
Visitor
•
2 Messages
Hi, I have a Xi6-T box that I’d like to add to my account. How do I change the account info, or is that done by ComCast customer service?
XfinityVianney
Official Employee
•
2.1K Messages
3 years ago
Hello, @user_4a6772. The Xi6 device should already be listed on the account once it shipped on our end. Did you get the device by mail, at the local store, or from a previous account you had?
0
0
user_4a6772
Visitor
•
2 Messages
3 years ago
After waiting nearly a year on the waiting list at my local Xfinity store I bought this one 2nd hand (eBay). It still has their account info loaded.
1
0
BruceW
Gold Problem Solver
•
26.3K Messages
3 years ago
Except for the few brands of CableCard devices intended for retail sale, it's best to avoid buying cable boxes. If they are branded by any cable company there's a good chance Comcast will consider them unreturned equipment and will refuse to activate them.
Likewise, buying 2nd hand modems or Internet gateways is chancy. Again if they are cable company branded they are likely to be considered unreturned equipment. If they are not so branded they still may be registered to another customer and again, Comcast may not activate them.
As much as it hurts, do yourself a favor -- rent cable boxes from Comcast and, if you decide to buy a modem or Internet gateway device, buy them new-in-box from reputable retailers.
0