1 Message

Saturday, January 28th, 2023 7:17 PM

Add Address to Database

​Moving to an address that is not entered in xfinity database. Viewing other threads, it appears the solution is to contact support via Direct Message, however it seems this option is unavailable until an initial post is made.​

​Coaxial is already run at the new address. Looking to get the address registered so that service may be transferred.​


Accepted Solution

Official Employee


650 Messages

2 months ago

@jazimmermanutd Thank you for reaching out and letting us know that the address is not in the system.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it





98.2K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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