JCush67's profile

New Poster

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3 Messages

Tue, Jan 5, 2021 3:00 PM

Add a Secondary User ?!?!

According to everything I've read, there should be a "Add a New User" link beneath the list of current users on the USERS tab within my account.  But for the life of me, I'm seeing neither the link, nor the list of secondary users.  WHAT AM I MISSING??!!!! 

Responses

Accepted Solution

BruceW

Gold Problem Solver

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22.3K Messages

4 m ago

You can only add and manage users if you are logged in with the Primary UserID.

 

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.

If the ID you are using is not Primary, you'll need to log in with the Primary ID. If you need help with that, or if your ID is Primary but you still don't have access, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.

 

New Poster

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3 Messages

4 m ago

Yep! That was exactly it. All these years and I thought that I was always using my primary user. Not so much as it turns out.  Thanks!!!

BruceW

Gold Problem Solver

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22.3K Messages

4 m ago


@JCush67 wrote: Yep! That was exactly it. ... Thanks!!!

You're welcome! Glad to help.

 

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