JCush67's profile

New Poster

 • 

3 Messages

Tuesday, January 5th, 2021 3:00 PM

Closed

Add a Secondary User ?!?!

According to everything I've read, there should be a "Add a New User" link beneath the list of current users on the USERS tab within my account.  But for the life of me, I'm seeing neither the link, nor the list of secondary users.  WHAT AM I MISSING??!!!! 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Gold Problem Solver

 • 

26.5K Messages

5 years ago

You can only add and manage users if you are logged in with the Primary UserID.

 

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.

If the ID you are using is not Primary, you'll need to log in with the Primary ID. If you need help with that, or if your ID is Primary but you still don't have access, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.

 

New Poster

 • 

3 Messages

5 years ago

Yep! That was exactly it. All these years and I thought that I was always using my primary user. Not so much as it turns out.  Thanks!!!

Gold Problem Solver

 • 

26.5K Messages

5 years ago


@JCush67 wrote: Yep! That was exactly it. ... Thanks!!!

You're welcome! Glad to help.

 

forum icon

New to the Community?

Start Here