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bha19
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Monday, February 9th, 2026 7:31 PM

Ad free netflix on stream saver

I have Xfinity now and Stream saver bundle (Netflix, Peacock and Appletv+) I was paying for ad free netflix but just recieved an email stating that I have been downgraded to Netflix with ads from Netflix. I call customer service at Xfinity and they told me to contact Netflix so I called them and they said only Xfinity can change it. I went to an Xfinity store and they said that Netflix no ads is not avaiable any more on streamsaver. Is this true? or can I still upgrade to no ads?

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3 hours ago

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XfinityBradM

Official Employee

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1.1K Messages

4 hours ago

@bha19 Have you been directed to netflix.com/account? Once you're logged in there you would select Change Plan option and be presented with upgrading options. 

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bha19

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34 Messages

I tried that and it says you successfully changed your plan, but when I leave the page or go to Netflix it says you are on Netflix with ads plan. I chatted with Netflix and they said payment upgrade was declined by your account partner same as the other day when I tried.

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3 hours ago

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XfinityBradM

Official Employee

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1.1K Messages

Let's take a closer look and see if there is something hung up on the backend from our side. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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