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Monday, August 24th, 2026 6:12 AM

Active Xfinity NOW Member (Platinum) - We’re sorry, your account isn’t eligible for this Peacock offer - to redeem Peacock Membership

My Xfinity Membership page shows Peacock Premium as an available/redeemed Platinum benefit, but the Peacock activation page says my account isn't eligible. Please check the Peacock entitlement on my account and re-provision/reset the Peacock Premium entitlement.

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Official Employee

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2.4K Messages

3 hours ago

Hello, @user_11xny all support for NOW products is handled by our chat team. They can be reached using the Xfinity Assistant. https://www.xfinity.com/xfinityassistant

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