Visitor
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2 Messages
active mobile line for discount with internet service
i found an internet plan that i am interested in, it mentioned below included discount
- Unlock $30/mo. off your Internet bill for 24 months with an active Xfinity Mobile line
I am currently have mobile service with xfinity already, do I entitle to this discount based on the "an active Xfinity Mobile line"?
However, at order review, it shows
"You will receive a $30 monthly multi-product discount for 24 months if you activate a new Xfinity Mobile line within 90 days of your order".
Xfinity Mobile Discount Eligibility Included
Want to know for sure if my existing active mobile line already making me eligible to the $30 discount / month offer included in the plan or not.
CCTyler1
Problem Solver
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409 Messages
3 years ago
Hello there, @user_179931! Thank you for bringing this to our attention through our Forums, and thank you for your patience, while awaiting our response. I understand you recently set up a new mobile line with us, which was supposed to also provide you with a discount for your residential service. Rest assured; our Digital Care Team is here to help, and I will be more than happy to look further into this for you.
Can you please send us a private messaged, including your full name, and you full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen. Once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us that direct message. Thank you in advance, and I look forward to speaking with you!
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EG
Expert
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110K Messages
3 years ago
Concern moved here to the Customer Service help section.
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user_1a1987
Visitor
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4 Messages
3 years ago
Will I still get the $30/mo discount for internet if I cancel the phone line early?
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user_b6f330
Visitor
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1 Message
3 years ago
Hi there -
I signed up for internet then ported in 3 new lines of service. How long will it take for the discount to be reflected?
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user_ea3e48
Visitor
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2 Messages
3 years ago
I also signed up for the same internet plan with the $30 discount for 24 months if you add a new xfinity mobile line. At the time, I didn't want to add a line but I said I would consider it and I confirmed that I would get an additional $30 off of the $60 internet plan if I added a line and the customer service rep assured me that I would if I added a line within 90 days. I decided to add a line for my child so I called xfinity mobile customer service and explained my inquiry and she got an internet customer service representative on the line with us and she told me I was receiving a $30 discount already so if I add a line it would not change my bill. I explained that I was sure I was not getting a $30 discount because I had not fulfilled my end of the deal by adding a line yet. She said oh thats ok you dont have to add a line you sre eligible for $30 discount and you sre getting it already. So then i asked if i dont add a line within 90 days will that discount go away snd she said no. I think she was seeing the $20 discount for promotional price as well as the $10 discount for automatic payment. Technically yes I'm receiving $30 in discounts but I'm not getting the $30 off for adding a line because I have not added a line. She said if I add a line it will not change my internet bill. I feel like I was suckered into something now and xfinity is not holding up their end of the deal. I know phone calls are recorded and I know the initial conversation I had on Nov 12, 2021 will reveal that I'm supposed to get a $30 discount if I add a line. I would like someone to look into this for me. I would add a line for my child if I get a $30 discount on my internet for 24 months. By the time I get a response I'm sure the 90 day period will have passed.
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