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user_sdat54
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Thursday, March 19th, 2026 3:12 AM

Active equipment

Trying to activate my router but it’s doesn’t work 

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4 hours ago

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XfinityVictor

Official Employee

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2.1K Messages

4 hours ago

 

user_sdat54 Hello, I am happy to help you activate your router. To avoid repeating any steps, can you please walk us through the steps you have taken to activate the router?

 

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user_sdat54

Visitor

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2 Messages

How to start i did plug it both but when i try to connect it to the app it doesn’t work 

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4 hours ago

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XfinitySeth

Official Employee

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933 Messages

Okay gotcha. How far are you able to get in the Xfinity app's activation process before you run into a wall?

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4 hours ago

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