user_hq0tqi Hello, and thank you for reaching out via our Xfinity Community Forums. I understand you're looking for information about your service activation and want to know if it's wireless. It also sounds like you're trying to get your service activated right now. I'm happy to help get you pointed in the right direction! To best assist you with checking your service type and getting your activation sorted out, could you please send me a direct message with your name and the service address? Once I have that information, I can take a look at your account and provide you with the details you need and help get your service up and running. I'm here to help make this as smooth as possible for you! 😊
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Hello, and thank you for reaching out via our Xfinity Forums. I would be happy to look at your account set up with you. Your internet service requires a modem/router that would be a hardwire connection. From there, you would have access to Wi-Fi. Is that the information you are looking for?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
•
1.9K Messages
12 days ago
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_hq0tqi
3 Messages
12 days ago
I want to know if my service is wireless
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