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Friday, August 16th, 2024 2:08 AM

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Activation of new phone

When I use the QR code xfinity sent me in the mail it says its already been used. 

Official Employee

 • 

1.8K Messages

8 months ago

Good evening @Wes19, and thank you for reaching out to our dedicated Communities team on our Forums tonight, we appreciate it! We hope you are having a wonderful week and are happy to help with your activation concerns. You can activate your new mobile device using our easy and convenient XFINITY app by following the instructions listed here https://www.xfinity.com/support/articles/how-to-activate-phone. Did these instructions help? Please let us know if you are able to activate your device as we want to ensure you are able to enjoy your new device. 

 

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