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user_j154bj
1st Topic

5 Messages

Saturday, December 30th, 2023 3:28 AM

Closed

Activation code

I purchased a Galaxy watch 6 about 3 months ago and have yet to obtain an activation code! AND NOONE CAN PROVIDE ME WITH A CODE!! xfinity mobile can not update the code as I receive error message that code has been used and not valid!! This has been going on for 3 Months

Question

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Updated 

11 months ago

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XfinityMarcos

Official Employee

 • 

1.8K Messages

11 months ago

Hello @user_j154bj, I'm sorry to hear you haven't been able to get the support you need for your Galaxy watch. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried working with our dedicated Online Chat team, or calling/texting 888-936-4968? 

3

user_j154bj

5 Messages

I have worked with all team members and this and another phone number with Bo success

11 months ago

0

user_j154bj

5 Messages

No success from nominees on any team

11 months ago

0

user_j154bj

5 Messages

I was on hold for over 2 hours and the the office closed and disconnected MY CALL. HOW RUDE

11 months ago

0

XfinityMarcos

Official Employee

 • 

1.8K Messages

11 months ago

@user_j154bj, I don't have a way to directly help with activating Xfinity Mobile products, but I would like to see if there are any other steps I can take to help get you the results you need. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

2

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user_j154bj

5 Messages

I have been on hold for 2 hours waiting for agent and continuing to hold. HELP HELP!!!@XfinityMarcos 

11 months ago

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

@user_j154bj Please send us a direct message, we'd be happy to help.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message


11 months ago

0

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