Activating Peacock Premium

I have Peacock Premium for free through a promotion.  When I go to customer.xfinity.com/activate-peacock and click the Activate Peacock button, a separate tab opens to https://bpe.fortumo.eu/rld/ followed by a long token of random characters.  It thinks for 20 seconds and then fails with an error that says "Something went wrong.  Sorry there was an error, please try again later".  I have read several forum articles and am following the process exactly.  I have tried from my personal laptop, my Android phone, and my work laptop both at home on my personal Wifi and at the office.

I did a Live Chat with support and they told me they fixed something and were resycning my account with Peacock and it would be fixed in an hour.  I got a text in an hour saying it was working.   It was not.  Same issue.

Whatever is happening with my account it is not one of the "usual" problems that the support script is designed to handle.  Can someone look at this?  I really don't want to spend hours on the phone with support about this.