Frequent Visitor
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8 Messages
activating peacock - is it really included?
I clicked the link in my email to "activate Peacock" it took me to the activation FAQ page. When I click on the link to manage or add subscriptions, it just shows Peacock as "included with your plan" no activation links/buttons.
When I log into Peacock with my Xfinity credentials, videos are not available (just options to subscribe.)
I went through this multiple time. Some of them resulting in the "activation" page stalling out or caught in a loop.
I tried the Chat Help on the Xfinity site and was told, after waiting, and waiting - that on their end they saw nothing indicating that I was supposed to have Peacock and I should call the Toll free number.
If this is a ploy to force you to call so a high pressure salesperson can try to upsell streaming packages, Im don with Comcast XFinity
XfinityJosephA
Official Employee
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2.2K Messages
5 months ago
Hello, @user_ux4w45 have you tried signing into the Xfinity app to see if you have a Peacock activation banner? This is the next thing I would try. If you have Gigabit service or higher, you will have a Peacock promotion option inside our app.
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