jwitschi's profile

Frequent Visitor

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7 Messages

Thursday, October 30th, 2025

activating peacock - is it really included?

I clicked the link in my email to "activate Peacock" it took me to the activation FAQ page. When I click on the link to manage or add subscriptions, it just shows Peacock as "included with your plan" no activation links/buttons.

When I log into Peacock with my Xfinity credentials, videos are not available (just options to subscribe.)

I went through this multiple time. Some of them resulting in the "activation" page stalling out or caught in a loop.

I tried the Chat Help on the Xfinity site and was told, after waiting, and waiting - that on their end they saw nothing indicating that I was supposed to have Peacock and I should call the Toll free number. 

If this is a ploy to force you to call so a high pressure salesperson can try to upsell streaming packages, Im don with Comcast XFinity

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Official Employee

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2K Messages

4 hours ago

Hello, @jwitschi have you tried signing into the Xfinity app to see if you have a Peacock activation banner? This is the next thing I would try. If you have Gigabit service or higher, you will have a Peacock promotion option inside our app. 

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