Visitor
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1 Message
Activating Peacock 24 month deal
I've been using Xfinity for my internet for 5 years now. I want to activate the 24 month offer, but when I go to the link [subscriptions], it says "Activate your Xfinity service first for access to streaming services.". I've spoken with support many times, and they've claimed to contact higher support tiers, but I have never received a callback. Threads on the forums [thread] say that t tier 2 support has to refresh the deal in some situations like this one.
Please help me out. I do not want to provision my router again, because it already is connected. It shows in the devices page [devices] that my modem is connected.
[subscriptions]: https://www.xfinity.com/yoursubscriptions
[thread]: https://forums.xfinity.com/conversations/customer-service/impossible-to-activate-peacock-subscription/68b9bf13a625836abfc7ddce?page=1
[devices]: https://www.xfinity.com/support/devices/
XfinityDemetrise
Official Employee
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396 Messages
12 days ago
Hi there @ardent_videophage Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
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