1 Message
Activating NOW Internet Without App
I am unable to download the app with my phone and therefore cannot activate NOW Internet. The chat feature did not help. I tried calling customer service (both the 1-855-652-3446 and the 1-800 number) but was told to use the chat feature and then the line disconnects. There is no option to speak to a human. How do I activate the service?
XfinityBradM
Official Employee
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915 Messages
2 months ago
@user_h2oe01 You would need to use any device that can load the Xfinity app and connect to a mobile network to complete the initial activation of the service. To my understanding, the only way to activate the Now Internet service is through the Xfinity app, there is no other way. Frontline support can only troubleshoot connection issues.
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