Contributor
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31 Messages
Activating New XB8-T to Ensure Xfinity Voice Still Works
I was recently notified that the plan I have qualifies for a upgrade to my cable-modem at no-cost (my plan included 1.2 Gig downstream speed). It just arrived and is the XB8-T cable-modem. I have Xfinity Voice as part of my services and have had problems in the past, with other equipment, just swapping in the new equipment and using the Xfinity App to activate it. In this case, since I have Xfinity Voice, I REALLY don't want anything "mucked up" if I do the self-install/activate myself. It also might be worth note that I haven't received a notice that Xfinity knows the new cable-modem has arrived and is ready to be Activated yet.
So thoughts/comments on the best way to activate this?
XfinityRaul
Official Employee
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1.9K Messages
1 year ago
Hello, @bshclh. I appreciate you making us aware of the new modem you received. I completely understand the activation concern you have. I know how important it is to always have your landline working properly. I'd like the opportunity to review your account to confirm if this modem supports your landline service.
In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?
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