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bshclh's profile
bshclh
Rousing Reactor
Much Appreciation
Expressive Exchange

Contributor

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31 Messages

Tuesday, March 5th, 2024 5:41 PM

Closed

Activating New XB8-T to Ensure Xfinity Voice Still Works

I was recently notified that the plan I have qualifies for a upgrade to my cable-modem at no-cost (my plan included 1.2 Gig downstream speed). It just arrived and is the XB8-T cable-modem. I have Xfinity Voice as part of my services and have had problems in the past, with other equipment, just swapping in the new equipment and using the Xfinity App to activate it. In this case, since I have Xfinity Voice, I REALLY don't want anything "mucked up" if I do the self-install/activate myself. It also might be worth note that I haven't received a notice that Xfinity knows the new cable-modem has arrived and is ready to be Activated yet.

So thoughts/comments on the best way to activate this?

Question

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Updated 

1 year ago

185

1

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XfinityRaul

Official Employee

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1.9K Messages

1 year ago

Hello, @bshclh. I appreciate you making us aware of the new modem you received. I completely understand the activation concern you have. I know how important it is to always have your landline working properly. I'd like the opportunity to review your account to confirm if this modem supports your landline service.

 

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

2

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bshclh

Contributor

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31 Messages

I did leave a chat for you. But not sure when you'll see it.

The cable-modem that came in for me to swap out for the one I have has 4 Ethernet Ports and 1 Phone Port (with the other phone port blocked out) and I only have 1 phone line with my Xfinity Voice so physically, I would think I have the right device, a CGM4981COM (Part number from the bottom of the cable modem). Just weird no notice from XFinity that it's ready to activate and of course don't want to physically swap it out and find out it won't activate for some reason.

1 year ago

0

CCJodie

Problem Solver

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1.3K Messages

 

bshclh From what you're saying, everything sounds good, but let's double check that. 
 
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I no longer work for Comcast.

1 year ago

0

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