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user_u362h3
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Monday, April 13th, 2026 7:45 PM

Activating new modem

Can’t activate my own modem, app keeps forcing me into using the gateway option. Same with the AI chatbot on the phone. Need help

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8 hours ago

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XfinityBrianH

Official Employee

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2.2K Messages

8 hours ago

 

user_u362h3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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