Visitor
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1 Message
Activating my SIM card
Hi I’m having trouble activating my SIM card it says I need to reach out to get a puk code. Anyway you can help me with that?
Visitor
•
1 Message
Hi I’m having trouble activating my SIM card it says I need to reach out to get a puk code. Anyway you can help me with that?
XfinityMarshante
Official Employee
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1.4K Messages
2 hours ago
Hello @user_xw3gdq, thank you for taking the time to leave a post. Sorry to hear you're having trouble activating your SIM card. I can certainly understand how frustrating that must be, especially when you're eager to get your service up and running. Can you let us know if you're setting up a physical SIM or an eSIM? Also, is this a new phone purchased through Xfinity Mobile, or are you bringing over a device from another carrier?
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