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user_ed7xse
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3 Messages

11/14/2026 11:41 AM

Activating my peacock account

I need you guys to delete whatever peacock account you had activated so I can activate my new peacock account

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15 minutes ago

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XfinityGabriel

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5 hours ago

 

user_ed7xse, Hi there! Absolutely. I can understand wanting to get this straightened out so you can activate the Peacock account you intend to use. Do you recall if your Peacock benefit was originally included with your Gig-speed Internet plan? If it was part of the 24-month offer, that promotional period would not start over simply by switching Peacock accounts.

 

(edited)

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user_ed7xse

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3 Messages

5 hours ago

It's for the gig speed plan

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XfinityGabriel

Official Employee

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3.7K Messages

 

user_ed7xse,
Thanks for confirming. Did you recently sign up for a new promotional Gig Internet plan, and about how long did you have your previous 1 Gig plan for? The Peacock Premium promotional period doesn’t automatically restart with a new plan unless the change qualifies as an eligible upgrade.

 

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4 hours ago

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user_ed7xse

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15 minutes ago

Yes I just recently signed up for the first time for the gigsby plan but I used to have peacock through you guys a long time ago

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