Visitor
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1 Message
activating modem
I upgraded my speed from 1gig to 2gig. I still get the same speed as my original 1 gig plan. Not sure if my modem is activated for the 2gig plan?
Visitor
•
1 Message
I upgraded my speed from 1gig to 2gig. I still get the same speed as my original 1 gig plan. Not sure if my modem is activated for the 2gig plan?
XfinitySeth
Official Employee
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431 Messages
2 days ago
Good evening user_lfaqo7 👋 Doubling your speed from 1GIG to 2GIG is an awesome boost, and one I made myself not too long ago hahah. Above all we want to make sure that high speed is coming in for you within acceptable ranges so you're getting the most out of it, and you're in the best place for support 🙌
Please send us a direct chat message with your full name, the name listed on the account (if different), the full service address associated with your account to “Xfinity Support”, and we can get started from there. To do so, click on the chat icon located at the top right of this forums page.
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