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user_qpqsr9
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10/04/2026 11:30 AM

Activating internet in new apartment

I recently moved in to an apartment that has group internet for the complex. I already have an Xfinity modem, can I use that or do I need a new one. And if I can how do I activate the new internet 

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11 hours ago

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EG

Expert

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121.8K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcus

Official Employee

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2.4K Messages

11 hours ago

user_qpqsr9 thank you for using the Xfinity Community Forums page to reach out today. If the internet service is included with your residence, their should already be equipment stored on the property. We will just need to get you activated today. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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