Visitor
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2 Messages
Activating a new modem
I purchased a new 3rd party cable modem that is xfinity approved to replace and older 3rd party cable modem. How do I make the switch? Do I just switch the cable to the new one and comcast updates that change automatically or do I need to contact someone to inform them that my hardware has changed?
XfinityDilary
Official Employee
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1.8K Messages
3 years ago
Hello, ParryHotter! Thanks for posting on our Community Forums for assistance with your new modem activation. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityChad2
Official Employee
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263 Messages
3 years ago
You can download the xfinity app and activate your new modem there. The app will walk you through the setup process.
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